Payments, deliveries and Guarantee

Secure payments

Payment accepted by Visa Card, Master Card, American Express, PayPal.

We have no access to your identifiers and credit card numbers. All transactions are secured using SSL encryption, ensuring both the identity of the payment organization and the confidentiality of data.


The preparation of your order is carried out by us with special attention.

All our packages are shipped via LA POSTE services. The Shipping Costs for any order placed in mainland France are fixed and indicated by the seller within the form completed during the Order. All the announced times are calculated in working days. The Seller undertakes to process the Order within three days from the day following the validation of the Order. The times indicated are average times and correspond to the times of processing, preparation and dispatch of the order (ex warehouse). They run as soon as the order is confirmed.

All purchased items are shipped within 5 business days after ordering. Your delivery can take up to 2 weeks in case of heavy traffic. If you still haven’t received your purchase after 3 weeks, please write to us to let us know. When your order has been confirmed, you will receive an email from us with your tracking number.

Reception of surfboards:

Please open the box and check its general condition upon delivery. If it is damaged or damaged, check the surfboard in front of the delivery man. If the surfboard is damaged, please refuse it and have the driver note « broken board refusal to deliver ».

Without this procedure, Fernand Surfboards cannot take into account your request and cannot be held responsible for damage.

Shipping fees

Participation in delivery costs includes packaging, shipping costs, and our work to track your orders.

France and International: free from 80 €

Shipping costs for France: up to € 79: € 8

Delivery costs for European countries: € 14.90

Shipping costs for international, outside Europe: € 19.90

From 80 €: FREE

– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

* International orders are subject to Duties & Taxes by the destination country’s government. Fernand Surfboards is not responsible for these charges or fees. We care about adding all documents for customs. For more information, please search infos at your country’s government.

– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

Return and exchange

We do not accept any returns or exchanges.


Our products are all guaranteed for 1 year against possible manufacturing defects.

This guarantee does not take into account:

damage caused by something other than a manufacturing defect.
• use during commercial, rental or educational activities.
• for clothing, damage due to prolonged or excessive exposure to the sun, junkies, tears or poor reading of the instructions and precautions for use supplied with the product (washing above 30 ° C or tumble drying for example)
• normal wear and tear
If you have any doubts, do not hesitate to send us an e-mail with a few photos of the article, we will tell you if it comes under warranty.